Privacy and cookies policy

PRIVACY POLICY AND COOKIES OF THE WEBSITE: www.ermazing.pl

1. Scope of the Privacy and Cookies Policy

The data controller is: ERMAZING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Złota 4, 63-410 Gorzyce Wielkie, NIP: 6222868021, hereinafter referred to as the "Controller", "we", or "us". We are committed to acting appropriately when it comes to the collection, use, and protection of personal data. We want you to be confident that your data is safe with us and to fully understand how we use it to offer you better and more personalized services. That is why we have developed this Privacy and Cookies Policy (hereinafter "Policy"), which:

  • identifies the types of personal data we collect;
  • explains how and why we collect and use your personal data;
  • explains when and why we will share your personal data with other organisations;
  • explains the rights and choices you have regarding your personal information.

Given the range of services we offer, we want you to be clear about what this Policy covers. This Policy applies to you if you use our services (referred to in this Policy as "our Services"). By using our Services, you mean:

  • Visiting our Website and using our Services offered as part of its functionality;
  • This Policy also applies if you contact us or we contact you about our Services;

Our Services or mobile applications may contain links to other websites operated by other entities that have their own terms and privacy policies explaining how they use your personal information. In such situations, please read those terms and privacy policies carefully before submitting any personal information to such websites, as we do not accept any responsibility for such third-party websites.

2. Personal data we collect

This section provides information about the personal information we may collect from you when you use our Services and other personal information we may receive from other sources.

When you browse our Services or use our mobile applications, we may collect: Information about how you browse our Services and mobile applications and whether you click on one of our advertisements (including on the websites of other organisations); Information about any devices you use to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers);
When you contact us or when we contact you: Personal information that you provide about yourself whenever you interact with us about our Services (for example, your name, surname, contact details), including by phone, email or post, or when you chat with us on social media;

3. Other sources of personal data

We may also use personal data from other sources, such as specialist information providers, our business partners, and public registers. This type of personal data helps us, among other things:

  • review and improve the accuracy of the data we hold.

4. How and why we use your personal data

The table below explains in detail how and why we use your personal data:

We use personal data to: This means that processing your personal data allows us to: Why do we process your data in this way? Legal basis
Managing and streamlining our daily business operations Managing and improving our Services and mobile applications. We use cookies and similar technologies on our Services and mobile applications to improve your customer experience. Some cookies are essential, so you should not disable them to use all the features of our Services and mobile applications. You can disable other cookies, but this may impact your experience on our websites. For more information about cookies and how to disable them, see the Cookies and Similar Technologies section. Legitimate purpose
Developing and improving our service offerings, know-how and the way we communicate with you. We rely on the use of personal data to conduct market research and to improve our IT systems (including security) and our services. This allows us to better serve you as a customer.
Detecting and preventing fraud and other crimes. It's important that we monitor our Services to detect and prevent fraud, other crimes, and misuse of our Services. This helps us ensure that you can use our Services safely.
Personalizing services to suit your expectations Analyzing your browsing habits on our Services to better understand you as our user and provide you with personalized services. Reviewing your behavior allows us to personalize our services. This will help us meet your needs as a user. Legitimate purpose
Contact and interaction with you Contacting you about our Services, for example by telephone, email or post, or by responding to social media posts that you have directed to us. We want to serve you best as a customer, so we use personal data to provide clarification or assistance in responding to your communications. Legitimate purpose

5. Our legitimate purposes for using your personal data

Where we have mentioned above that our use of your personal data is based on our “legitimate purposes”, these are:

  • serving the needs of our customers, including the delivery of our services;
  • promoting and marketing our services;
  • account management (for example, online user account), complaint management and resolution of any disputes;
  • understanding our users, including their patterns, behavior, and their tastes and preferences;
  • protection and support of our business, colleagues, users and co-owners;
  • testing and developing new services and improving existing ones;
  • legal/regulatory requirements.

6. How and why we share personal data with service providers

In this section, we explain how and why we share personal data with service providers. When we share personal data with these companies, we require them to maintain security and prohibit them from using your personal data for their own marketing purposes.

Service providers We work with carefully selected service providers to perform specific functions on our behalf. These include companies that help us provide customer services, technology services, data storage and connection, payment processing, and order fulfillment. We only share personal data that enables our service providers to provide these services.

7. How and why we share personal data with other entities

We may share personal data with other organisations in the following circumstances:

  • when the law or a public authority says we must share your personal data;
  • where we need to share your personal data in order to establish, exercise or defend our legal rights (including providing your personal data to others for the purposes of fraud prevention and reducing credit risk);
  • to an organisation to which we sell or transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any contract we may have with you. If the transfer or sale is successful, the entity receiving your personal data may use your personal data in the same way as we do;
  • to any legal successors related to our business.

8. How we protect your personal data

We understand the importance of properly securing and managing personal data. This section outlines some of the measures we have implemented. To ensure the security of your data, we use computer security measures, such as:

  • limiting access only to employees who need it to perform their job duties;
  • we enforce physical, electronic and procedural safeguards related to the collection, storage and disclosure of personal data;
  • physical access controls to our buildings and files;
  • firewalls and data encryption during transmission using the Secure Sockets Layer (SSL) protocol.

However, although we take appropriate technical and organizational measures to protect your personal data, we cannot guarantee the security of any personal data transmitted to us online. The personal data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA that work for us or for one of our service providers. If we do this, we will ensure that your privacy rights are respected in accordance with this Policy. The most common way we do this is through a specific type of contract (more information on this topic can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en ) or through an approved program such as the Privacy Shield: https://www.privacyshield.gov/welcome .

9. How long do we process personal data?

We will not keep your personal data for longer than we need it, depending on several factors:

  • (Above all) the reason we collected them;
  • How long ago were they collected;
  • Is there a legal/regulatory basis for us to retain them;
  • Do we need them to protect your interests or ours?

10. How we use cookies

Cookies are IT data—specifically, text files—placed by our Website during each visit to the User's end device. This allows our websites to remember the User's computer or device and serves several purposes. The entity that places and accesses cookies on the User's end device is the Foundation. The Website server automatically records information sent by the User's browser when the website is displayed. Server logs may contain information such as the network request, IP address, browser type and language, and the date and time of the request. This information helps us improve the quality of our Services by identifying and storing User preferences and tracking trends, such as how our Services are searched. The following types of cookies are used on our Services:

ACTION CHARACTERISTIC TYPE
Ensuring performance § compatibility (e.g. identifying browser type); § optimization (e.g. measuring the loading time of the Website content); Session -> cookies are deleted when you close the browser
Increased security § checking whether the user's device is securely logged in throughout the duration of his or her visit to the Website; Session -> cookies are deleted when you close the browser
Remembering your preferences § improving the operation of the Website, e.g. through personalized content, greetings or remembering the selected language; Session -> cookies are deleted when you close the browser
Analysis of how the Website is used § collecting statistics regarding, among others, the total number of visits, page views and referrals to the Website; Permanent -> deleted after a long period of non-visitation of the Website
Feedback from Website Users § not displaying one-time notifications after the User moves to the next subpage of the Website; § not displaying recurring notifications for a defined period; Session -> cookies are deleted when the browser is closed. Persistent -> cookies are deleted after a long period of inactivity.
Plugins / widgets § sharing the content of the Website on social media platforms; § recording user interactions on the Website (e.g., using a share counter); Permanent -> deleted after a long period of non-visitation of the Website

Cookies placed on a Website User's end device may also be used by third parties to offer users additional functionalities. Using the above tools or widgets may result in cookies being collected on users' devices to facilitate the use of these services and ensure that user interactions are displayed correctly on our Services.

11. Your choices regarding cookies

Although most web browsers automatically allow cookies to be placed on your computer, you can refuse to receive cookies, thereby remaining anonymous. In such a case, please note that by not consenting to the placement of cookies, you will not be able to fully use all of the Website's features. To configure your device's options regarding cookie consent and to specify the scope of cookies saved, you can change the settings of your web browser (in most cases, this option is located in the Tools or browser Preferences menu). Please be advised that failure to change cookie settings means that cookies will be placed on your end device. In such a case, our Websites may store information on your end device and access this information. Information on managing cookies in specific browsers can be found on the websites dedicated to each browser:

Additional information about cookie management can be found on websites such as http://allaboutcookies.org

12. Right of access to data

You have the right to access your personal data that we store.

13. Other rights of persons whose data are processed

With respect to your personal data, you also have:

13.1 Right to rectify data

If you believe we have inaccurate or missing information about you, please let us know and we will correct it.

13.2 Right to object

General objection – We will consider your objection to our use of your personal data. If your rights outweigh our interests in using your personal data, then at your request, we will either restrict its processing (see Section 13.3 below) or erase it (see Section 13.4 below).

13.3 Right to restrict data processing

There are several situations in which you may wish to restrict the use of your personal information, including (but not limited to):

  • you have made a general objection (listed in section 13.2 above);
  • you contest the accuracy of the personal data we hold;
  • We have used your personal data unlawfully, but you do not want us to delete it.

13.4 Right to erasure

There are several situations in which you can instruct us to delete your personal data, including (but not limited to):

  • we no longer need to store your personal data;
  • you have successfully submitted a general objection (listed in section 13.2 above);
  • you have withdrawn your consent to our use of your personal data (and we have no other reason to use it);
  • we have processed your personal data unlawfully.

13.5 Right to data portability

If you would like a copy of the personal data we hold about you, please contact us at: kontakt@ermazing.pl

13.6 Right to lodge a complaint with the supervisory authority

We would like to be able to address any requests or comments you may have, however you also have the right to lodge a complaint directly with your local supervisory authority if you believe we are processing your personal data unlawfully.

13.7 More information about your data protection rights

The data protection website of the President of the Personal Data Protection Office (PUODO) provides more detailed information on your personal data protection rights mentioned above. If you would like to discuss these rights with us in more detail, please use the "How to contact us" section below.

14. How to contact us

If you have any questions regarding the way we collect, store and use your personal data, please contact the Administrator: Phone: +48509521208 E-mail: kontakt@ermazing.pl The policy was last updated on: 01/12/2025